Privacy Notice

At Club Vits we are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want to confirm that we do not sell, rent or trade our customer email lists to other companies for marketing purposes under any circumstances. In the following privacy policy, we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

By becoming a registered user and using our Site you are accepting and consenting to the terms of this Privacy Policy and to the processing of personal information as described in this Privacy Policy.  If you do not agree with any of these terms you should not become a registered user and should cease using our Site immediately. We will assume that you accept our privacy policy if you use our Site. We reserve the right to change this policy at any time. Your continued use of our Site will be deemed to be acceptance of these changes.

We are notified as Data Controller with the Information Commissioner.  We value your privacy and we are committed to processing your personal data fairly and lawfully.

Your data or information generated from the usage of our Site will not be sold or rented to another third party. However, in the case of a sale or transfer of the business, a merger, liquidation or change of control, your data may be transferred. 

Data that we collect

To enable us to process your order we will ask you to provide personal details such as:

Name 

Email address

Password

Address

Payment details 

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. This information is collected for our internal purposes only and shall not be disclosed to any other organisation except as required by law. We may use "cookies" to collect this information and track your use of our Site. If you do not agree you can choose to not receive a cookie file by enabling your web browser to refuse cookies or to prompt you before you accept a cookie.

What are Cookies?

A "cookie" is a piece of information, like a tag, that's stored on your computer, tablet or phone when you visit a website. It can help identify your device – like your PC or mobile phone – whenever you visit that website. To make the best use of our website, and to ensure that your purchase runs as it should on whichever device you use, you'll need to make sure your web browser is set to accept cookies.

What are cookies used for? 

We use cookies to:

• Give you a better online experience

• Allow you to set personal preferences

• Ensure your checkout process functions correctly

• Protect your security

• Measure and improve our service

What information is kept by the cookie?

A cookie will typically hold:

• The name of the website that it has come from

• A value – usually a randomly generated unique number

• How long the cookie will stay on your computer or phone

How long do cookies stay on my computer?

Session cookies only last until you close your browser. They are not stored on your hard drive. They are usually used to track the pages that you visit so that information can be customised for you for that visit.

Persistent cookies are stored on your hard drive until you delete them or they reach their expiry date. These may, for example, be used to remember your preferences when you use the site.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. We are currently working on a method to provide you with this choice directly from our website and we will inform you as soon as this feature has been launched

If cookies are enabled you should ensure that you log off from our Site after using a shared computer.

In so far as your shopping basket while using the site, if you have logged in or registered to place an order and placed items in your shopping basket but you do not purchase those items, we will send you a reminder email to let you know that you have products in your shopping basket. However, this information is only stored for 48 hours. Thereafter, the items will no longer be in your basket and you will not receive any further emails from us.

Google Analytics

When someone visits www.clubvits.com we use a third party service, Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the website and its pages. This information is only processed in a way that does not identify anyone. We do not make, and allow Google to discover the identities of anyone visiting the website, nor do we store personal information on users. 

We use Google Analytics information to assess how customers are using our website, what pages or products they view and how many visitors place orders. We do not use it to identify customers personally.

How we use your data

Our primary purpose in using your data is to provide you with your order. We may analyse your data (or provide your data to agents who are contracted to supply services to us) to create a data profile to enable us to provide a better service to you. Apart from as outlined above, we will not pass your data to a third party, in the normal course of business, unless that third party requires the data to fulfil your order

We will keep all your personal information provided by you confidential except that we may use personal information for any of the following purposes:

• Administration, general correspondence, support, profiling and processing (including personalising our Site for your use);

• Contacting you to register your use of our Site, to advise you of any special offers, to notify you of new features or to resolve any queries you or we may have regarding us or our Site or its use;

• Responding to any requests or queries from you;

• Profiling you and the users of our Site;

• Contacting you to notify you of other services or products that might be of interest to you (although you can elect not to receive any of these at any time by contacting us as set out below); and

• Subscribing you to our newsletters or email alerts or online surveys (although you can unsubscribe from these at any time by contacting us as set out below)

Club Vits may contact you via email to invite you to review any services and/or products you received from us [in order to collect your feedback and improve our services [and products]] (the “Purpose”). We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.

Club Vits may also use such reviews in other promotional material and media for our advertising and promotional purposes.

Mailing Lists

As part of the registration process you can opt in to our mailing list by checking the tick box during checkout or via our newsletter sign-up box. By ticking the box or inputting your email you are consenting to receiving emails from us containing marketing or promotional materials. During sign-up, we collect personal information. We use that information to tell you about products and offers at Club Vits, news that is relevant to our industry and in order to contact you regarding any orders placed on our website. We may on occasion use your information for customer feedback surveys relating to products you have purchased from Club Vits. However, we do not rent, trade or sell customer emails under any circumstances.

We use a third-party provider – MailChimp to deliver our newsletters. We gather statistics around email opening, number of clicks in an email and purchases of products. For more information please see Mailchimp’s Privacy Notice. You can unsubscribe to our general mailing list at any time by clicking the unsubscribe at the bottom of our emails or by contacting us at info@clubvits.com with a subject line Data Protection Officer. Any information you collect through newsletter subscriptions, why you collect it, what you do with it, and any third-party sharing.

Your consent to processing data

By Law we are required to obtain your consent to processing your data. We will assume that you have given your consent to the uses outlined above if you provide us with any data via our Site or via replies to advertisements. You can advise us that you wish to withdraw your consent by sending us an email explaining the situation to info@clubvits.com and by using the subject line - Data Controller.

Where we process or transfer your data outside of what is outlined in "How we use your data" we will ask you to provide your specific consent.

How we protect your data

The data that you have provided will remain in databases that are established in a network that is firewall protected. Firewalls exist to stop the transfer of unauthorised information to or from the network. Physical access to our servers is restricted through the use of door code security systems. Higher level user login ID and password controls are also in place to restrict access. Only a limited number of IT personnel are authorised by the IT director to access the database. We use industry standard security technology and server certification.

As a routine we carry out validation checks to help prevent fraud. No protection system is foolproof and the company cannot guarantee the total security of data or accept any liability unless a breach of security was due to our proven wilful default or negligence. Certain websites linked to our Site may not offer the same protections as our Site and the laws of some countries outside the Channel Islands or the EU to which your data may be transferred as part of the process of providing products and services to you, may not offer the same data protection.

No Credit Card numbers are held within our Site or the associated back-office systems used to process your orders with us. For future reference to help us communicate with you, the first few and/or last digits only of the Credit Card number are kept by us.

Access to your Personal Information / Customer Choice

Under GDPR, all your personal information shall be held and used in accordance with the EU General Data Protection Regulation 2016/679 (GDPR) and national laws implementing GDPR and any legislation that replaces it in whole or in part and any other legislation relation to the protection of personal data. If you want to know what information we collect and hold about you, or you wish to exercise any of your rights under GDPR, including removal of data from our records you can write to us at:

F.A.O: The Data Controller, Club Vits, Unit 3C, Enterprise Way, Airedale Business Centre, Skipton, North Yorkshire, BD23 2FJ.

or if you prefer, you can update your data at any time to or ask us to delete your data by sending an E-mail to info@clubvits.com We promise to to delete or update your information promptly.

Changes to this Privacy Notice

Our Privacy Policy is reviewed regularly to ensure we are compliant under GDPR. The latest version here was updated on 24^th May, 2018.